Get Started Checklist : download PDF
Before you call that first meeting with your IT Department, take some time to look over this list of preliminary questions that can help you craft a complete plan of action from day one on your journey to creating an online business.

Customer Relationships Checklist : download PDF
Once you've got the basic ideas mapped out but before you go too far into planning how to build your site, use this set of questions to frame your thinking about simultaneously building your customer relationships and your business intelligence.

Build an Online Business Checklist : download PDF
When you're ready to roll up your sleeves and begin building your site, look over these questions. Think about two things here: what technologies will help you achieve the capabilities you want for your site (and your customers) and what development tools, training, or partners will you need to build it?

B2B Checklist : download PDF
If you're building an electronic marketplace or an online extension to your business, the B2B Checklist can help you identify issues to consider as you plan for a productive online experience with your customers and trading partners.

B2C Checklist : download PDF
To have a B2C site that stands out, it must do more than deliver an engaging consumer experience. Inventory your readiness to create a site that can capture and keep online customers.

B2E Checklist : download PDF
If you're planning e-commerce capabilities for your intranet, review the B2E Checklist to help you create an internal Web environment that streamlines the flow of information and transactions.